Refund Policy

At Esimplanner, we offer a fair and clear refund policy for our customers purchasing eSIMs through the website.

1. Right of withdrawal

You may exercise the right of withdrawal within 45 days of purchase, provided the eSIM has not been activated or used.

2. Incompatible devices

Refunds are available if your device is incompatible, as long as you haven't scanned the QR code or used the plan, and request it within 6 months.

3. Technical issues

If there are network-related technical issues that prevent eSIM usage, a full or partial refund may be requested depending on the case.

4. Request procedure

Refunds must be requested via email at help@esimplanner.com and are processed to the same payment method unless agreed otherwise.

5. Limitations

Refunds are not guaranteed if the request is made after the trip or if insufficient evidence of the issue is provided.

6. Contact

For any refund request, please contact us at help@esimplanner.com.