eSIM Installation Guide

Try these solutions:

• Make sure the QR code is clear and well-lit
• Try displaying the QR code on another device or printing it
• Clean your camera lens
• Use manual installation instead

This error usually means:

• Your device is carrier-locked - contact your carrier to unlock it
• The QR code or activation code has already been used
• There is a network connection issue - make sure you have stable WiFi
• The eSIM details were entered incorrectly - double-check for typos

Check the following:

• Make sure Data Roaming is enabled for your eSIM
• Verify that your eSIM is set as the data line
• Turn Airplane Mode on for 10 seconds, then off
• Restart your device
• Make sure you are within the coverage area of your plan
• Check that your plan is still valid and has data remaining

Unfortunately, eSIMs cannot be reinstalled once deleted. The QR code and activation code can only be used once for security reasons.

What to do: Contact our support team immediately. Depending on your situation, we may be able to issue a replacement or refund.

No, each eSIM can only be installed on one device at a time. The installation process binds the eSIM to your specific device.

If you need to use data on multiple devices, you will need to purchase separate eSIMs for each device.