Frequently Asked Questions about Your eSIM from eSIMplanner

How can we assist you today?

What is an eSIM?

It is an integrated digital SIM that installs on your phone without a physical card.

How do I install my eSIM?

You will receive a QR code to scan in your device's settings.

Can I use my physical SIM and eSIM at the same time?

Yes, if your phone supports Dual SIM. You can have both active.

How do I know if my phone is compatible?

Check our compatibility list or contact support.

Does the eSIM include calls and SMS?

No, it is focused on mobile data. Use apps like WhatsApp.

Does the eSIM have an expiration date?

Yes, it depends on the plan you purchase. It can last days or weeks.

What coverage will I have?

We use local high-speed networks. The coverage is excellent.

Can I share data with other devices?

It depends on the country and network. Some plans allow hotspot.

How do I get a refund?

You can request it from the panel if you haven't used the eSIM.

Can I use the eSIM on iPhone and Android?

Yes, as long as the model is eSIM compatible.

What do I do if I lose the QR code?

How do I activate the eSIM upon arrival?

Just activate mobile data and roaming.

Is installation immediate?

Yes, it only takes 2 minutes.

Can I recharge my plan?

Yes, access your account and select the recharge option.

How many times can I use the eSIM?

Once per device. It cannot be reinstalled.

How can I see my usage?

In your phone settings or by contacting support.

When should I install the eSIM?

Before traveling. Just activate it when you arrive at your destination.

Can I ask for help during the trip?

Yes, our team is available 24/7.

❓ Still have questions?

Contact our support team, and we'll be happy to help.

It's time to get your eSIM.

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