Privacy Policy

This Privacy Policy explains how Esimplanner (WILLIWAW HUB UNIPESSOAL, Lda) processes your personal data in compliance with the GDPR.

1. Data Controller

The data controller is WILLIWAW HUB UNIPESSOAL, Lda, headquartered in Funchal, Madeira, Portugal.

2. Data We Collect

We collect website usage data (IP, browser, interactions) and customer data (name, email, phone, payment, device, etc.).

3. Purposes of Processing

We process data to execute the contract (eSIM purchase), comply with legal obligations, and for legitimate interests (service improvements, fraud prevention).

4. Data Retention

Data is retained for the duration of the contractual relationship and as long as necessary to comply with legal obligations or until the user requests deletion.

5. Data Recipients

We may share data with service providers (e.g., hosting, payments) and public authorities when legally required.

6. International Transfers

If transfers outside the EEA occur, we ensure appropriate measures in accordance with the GDPR, such as standard contractual clauses.

7. User Rights

Users have the right to access, rectify, delete, restrict, object, request data portability, and lodge a complaint with the data protection authority (CNPD).

8. Data Security

We apply technical and organizational measures to ensure the security of personal data and prevent unauthorized access.

9. Children's Data

We do not collect data from individuals under 18 years of age. If such a situation is detected, we will delete the data immediately.

10. Policy Changes

This policy may be modified. Relevant updates will be published on our website.

11. Contact

For questions or to exercise rights regarding personal data, contact us at dpo@esimplanner.com or info@esimplanner.com.