Frequently Asked Questions about International eSIM - eSIMplanner
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Have questions about how eSIM works? Here we answer everything you need to know to travel connected without roaming with eSIMplanner.
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About Us - Meet eSIMplanner, your ally for traveling connected
At eSIMplanner, we believe traveling connected should be easy. Learn about our history, mission, and how we help thousands of travelers avoid roaming with international eSIMs.
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Discover what travelers say about eSIMplanner. Thousands of satisfied customers traveling without roaming in over 200 destinations.
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Who We Are - The Team Behind eSIMplanner
We are a team of travelers, developers, and dreamers who believe in a world without roaming. Meet the people behind eSIMplanner and why we work so you can connect from anywhere in the world.
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eSIMplanner | International eSIMs for roaming-free travel +200 destinations
Buy your eSIM to travel abroad and avoid roaming. Connect in +200 destinations in minutes. eSIMplanner: the best option for smart travelers.
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Need help with your eSIM? Write to us. Our team is available 24/7 to resolve your questions and help you stay connected while traveling.
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eSIM Destinations - Connect without roaming in +200 countries | eSIMplanner
Discover our eSIM plans to travel to +200 destinations. Connect without roaming and enjoy fast and secure internet on your next trip.
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International eSIM for ##country## - Connect without roaming | eSIMplanner
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International eSIM for travel
Global connection without roaming with eSIMplanner.
Frequently Asked Questions
Travel connected with eSIMplanner's international eSIM. Enjoy fast and stable internet in over 190 countries without roaming charges. Activate in minutes from your phone and forget about surprises on the bill. Ideal for tourists, digital nomads, and adventurers.
Where do you need internet?
Unlimited data
Unlimited plans in various destinations.
No roaming charges
Avoid surprise bills. No additional costs.
Keep your physical SIM
Keep using your regular number while traveling.
Very easy to install
Activate your eSIM in minutes by scanning a QR code.
Why choose eSIMplanner?
24/7 Support
Personalized support in your language at any time, wherever you are.
Easy installation
Scan a QR code and start browsing in minutes. No complicated apps.
Instant connection
Activate your eSIM and connect instantly to high-speed networks.
+100,000 happy clients
We travel with you. Thousands of travelers already trust us worldwide.
What will your next trip be?
Choose your destination and data plan.
See all destinations
Unexpected change of plans? No problem!
At eSIMplanner, you buy with peace of mind. If your trip changes, you can request a refund up to 6 months after purchase. No hassle or stress.
See the refund policy here
How eSIM from eSIMplanner works?
1. Check your device
Check if your phone is compatible and choose the perfect plan.
2. Install the eSIM
You will receive instructions by email and activate it in minutes.
3. Connect upon arrival!
Your eSIM will activate automatically when you arrive at your destination.
See all destinations
Enjoy internet on your trips without worries. With eSIMplanner, only benefits.
Unlimited data
Connect without limits in several destinations without worrying about data consumption.
Use your favorite apps
Uber, Maps, WhatsApp, and more. Everything works as at home.
WhatsApp active
Your number remains active for messages and calls while traveling.
Fast and stable connection
Local high-speed networks for a premium experience.
Dual SIM without complications
Keep your regular SIM and use the travel eSIM at the same time.
I want my eSIM
Payment methods
Frequently Asked Questions
Still have questions? Here we answer the most common questions from travelers.
What is an eSIM?
It is an integrated digital SIM that installs on your phone without a physical card.
How do I install my eSIM?
You will receive a QR code to scan in your device's settings.
Can I use my physical SIM and eSIM at the same time?
Yes, if your phone supports Dual SIM. You can have both active.
How do I know if my phone is compatible?
Check our compatibility list or contact support.
Does the eSIM include calls and SMS?
No, it is focused on mobile data. Use apps like WhatsApp.
Does the eSIM have an expiration date?
Yes, it depends on the plan you purchase. It can last days or weeks.
What coverage will I have?
We use local high-speed networks. The coverage is excellent.
Can I share data with other devices?
It depends on the country and network. Some plans allow hotspot.
How do I get a refund?
You can request it from the panel if you haven't used the eSIM.
Can I use the eSIM on iPhone and Android?
Yes, as long as the model is eSIM compatible.
What do I do if I lose the QR code?
Contact us and we will resend it to your email.
How do I activate the eSIM upon arrival?
Just activate mobile data and roaming.
Is installation immediate?
Yes, it only takes 2 minutes.
Can I recharge my plan?
Yes, access your account and select the recharge option.
How many times can I use the eSIM?
Once per device. It cannot be reinstalled.
How can I see my usage?
In your phone settings or by contacting support.
When should I install the eSIM?
Before traveling. Just activate it when you arrive at your destination.
Can I ask for help during the trip?
Yes, our team is available 24/7.
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Need help?
Our support team is always ready to assist you!
Contact us anytime
We are here to help! Choose the contact method that suits you best.
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Who we are
We connect the world with the best eSIM technology. Easy, fast, and borderless.
Our History
Start of eSIMplanner
We started with the idea of revolutionizing how people stay connected during their travels.
International Growth
Expansion to over 100 countries and partnerships with the best global operators.
Continuous Innovation
We stay at the forefront with new digital solutions and 24/7 personalized support.
What sets us apart
Reasons why travelers choose eSIMplanner
+100 destinations
We offer global coverage so you never stay disconnected.
24/7 Support
Our team is with you all the time, wherever you are.
eSIM in seconds
Buy and activate in minutes, no physical card needed.
Happy customers
Thousands of travelers trust us. Join the eSIMplanner community!
Frequently Asked Questions about Your eSIM from eSIMplanner
How can we assist you today?
📱 Is my device compatible with eSIM?
💻 How does eSIM from eSIMplanner work?
📞 How can I contact support?
📶 How can I share data with my eSIM?
🔮 My QR code isn't working. What should I do?
ALL ABOUT OUR ESIMS
🔹 About eSIMs
Learn all the features of our eSIMs.
🔹 Compatibility
Make sure your device is compatible.
🔹 How to use an eSIM
Step-by-step installation and activation.
🔹 Common issues
Connection, QR scanning, and other errors.
🔹 Glossary
Technical terms and concepts explained.
🔹 Setup Guide
Step-by-step guide to use your eSIM.
❓ Still have questions?
Contact our support team, and we'll be happy to help.
Contact support
🚀 Ready to start?
It's time to get your eSIM.
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Real reviews from our customers
Discover what travelers say about eSIMplanner
Benefits included with all your purchases:
Flexible plans
Choose between unlimited or limited data depending on your trip. Perfect for Instagram, YouTube, TikTok, and more.
Unlimited 5G speed
Connect to high-speed networks and enjoy fast and reliable internet wherever you are.
No roaming
No surprises or hidden charges. Pay only for what you need and forget about roaming.
24/7 support
We're with you all the time. Our team is available 24/7 via chat.
What our customers say
Everything worked perfectly in the USA, and I didn't have to worry about roaming.
Activation was super easy, and the internet was very fast. Thank you!
Great coverage across Europe, saved my trip.
Super useful for working remotely abroad. Excellent service.
Support was very helpful when I had questions. 100% recommendable.
Connected as soon as I landed. Incredible.
Your next adventure is waiting!
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Still have questions? Here we answer all your questions.
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eSIM with Unlimited Data in
General
Details
Tech Sheet
Unlimited data
Fast and reliable internet
No roaming charges
Get unlimited data on your trip
Receive your QR code and start browsing instantly.
Connect to the best network in the country.
Buy an international eSIM for
You'll receive a QR code by email. Scan it, install it, and start browsing.
and never pay for roaming again.
Installation: QR code or manual
Activation: Upon arrival, activate roaming
Compatibility: eSIM compatible smartphones. Check here
Delivery: instant
Plan type: unlimited data
Networks: Vodafone / Orange / Movistar
Check compatibility
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Number of days
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Total
Buy eSIM
How eSIM works for
Select your destination and the number of days of your trip and check your device compatibility.
Check compatibility
Receive your QR code or manual instructions by email and start the installation.
Install your eSIM before the trip and activate data upon arrival.
Manage your plan through our app or user dashboard.
Change of plans? No problem!
At eSIMplanner, you buy with peace of mind. If your trip changes, you can request a refund up to 6 months after purchase. No hassle.
See refund conditions here
Unique benefits of eSIM for
Quick and easy installation
Set up your eSIM in minutes by scanning a QR code. No technical complications.
Unlimited internet
Enjoy unrestricted data connection to browse, chat, and use your favorite apps.
24/7 expert support
We're available every day to help you by email or chat, wherever you are.
Instant digital delivery
Receive your eSIM instantly after purchase. No waiting or physical shipping.
Your WhatsApp, intact
Keep using your WhatsApp account as usual, even with a different local number.
Easily share internet
Activate the hotspot mode and share your connection with other devices when needed.
Browse with reliable speed and coverage
Stable video calls
Video calls without interruptions anywhere in the world.
Post on social media
Share your photos and stories without waiting for WiFi.
High-quality videos
Send all your content super fast.
Find directions
Access maps and routes quickly even while on the move.
Compatible with your favorite apps
Thanks to the 4G and 5G speed of our eSIMplanner, you'll have the best performance in your most used apps, wherever you are.
Important information about our eSIMs
Does not include phone number
This eSIM provides only mobile data. It does not allow traditional calls or SMS, but you can communicate using WhatsApp or other messaging apps.
Check if your phone is compatible
Make sure your device is eSIM compatible and unlocked. If you have questions, check our list of compatible devices.
Install before traveling
We recommend installing your eSIM a few hours before your flight. Once you land, simply activate mobile data and roaming.
Frequently Asked Questions about eSIM for
We answer your most common questions so you can enjoy hassle-free connection in
Buy an international eSIM for
and forget about roaming charges or wasting time looking for Wi-Fi.
Need help with your eSIM for
Our team is available on chat to resolve your questions in real-time. No waiting, no hassle.
Let's chat!
Destinations - eSIMplanner
Buy eSIMs to travel with data in Europe, USA, Japan, Mexico, Turkey, China, and over 200 destinations.
All destinations in one place
Discover eSIMs for over 200 countries. Quick purchase and instant connection.
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Change of plans? Request your refund!
Refund for trip cancellation
If you no longer need your eSIM from eSIMplanner, you can request a 100% refund.
Refund for incompatible device
If your phone is not compatible or is locked, we will refund 100% of your money.
Refund for technical issues
If the network at your destination does not work properly, we offer a partial or full refund.
View full policy
Check the conditions here or contact support.
What brand is your device?
What type of device
do you have?
Select your model
ℹ️ Check your device's compatibility
Go to Settings → Connections → SIM card manager. If the option "Add mobile plan" appears, your device supports eSIM.
✅ Your device is compatible!
Select your Esimplanner eSIM and start browsing.
Choose my eSIM
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Secure purchase
Your payments are protected with next-gen SSL encryption.
Instant delivery
Get your eSIM instantly by email after purchase.
Money-back guarantee
If your eSIM doesn’t work, we’ll refund you—no questions asked.
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Terms and Conditions - eSIMplanner
Review the detailed terms and conditions of use and purchase at Esimplanner. Everything you need to know before buying your eSIM for worry-free travel.
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General Terms and Conditions
These Terms and Conditions constitute a binding agreement between the User and WILLIWAW HUB UNIPESSOAL, Lda (hereinafter, Esimplanner), regarding the purchase of data plans for eSIMs.
1. Registration and Acceptance
The User may register and purchase an eSIM from the website https://esimplanner.com. By making a purchase, the User accepts these Terms and Conditions and agrees to pay the charges corresponding to the selected plan.
2. Use and Compatibility
Once the eSIM is delivered, the User is responsible for its use and must ensure their device is compatible. This agreement begins upon purchase and ends when the plan is used up or expires.
3. Early Termination
Esimplanner may terminate the agreement early if the User breaches the terms described herein.
4. Warranties and Limitations
No additional warranties are offered beyond those established by applicable law. Service availability depends on third-party network providers.
5. Fair Use
In unlimited plans, a fair use policy may be applied to ensure proper service performance.
6. User Obligations
The User agrees to use the service legally, without causing harm or engaging in fraudulent activities. Esimplanner may suspend the service in case of misuse.
7. Payment
The total amount is paid in advance. The payment method may be saved for future purchases and can be removed at any time from the User's panel.
8. Right of Withdrawal
The User may withdraw from the purchase within 14 calendar days from the acquisition date, provided the eSIM has not been activated or used.
9. Governing Law and Jurisdiction
These Terms are governed by Portuguese law. Any dispute will be resolved in the courts of Funchal, Madeira.
10. Contact
For any inquiries related to these Terms and Conditions, you can contact us at info@esimplanner.com or support@esimplanner.com.
Privacy Policy
This Privacy Policy explains how Esimplanner (WILLIWAW HUB UNIPESSOAL, Lda) processes your personal data in compliance with the GDPR.
1. Data Controller
The data controller is WILLIWAW HUB UNIPESSOAL, Lda, headquartered in Funchal, Madeira, Portugal.
2. Data We Collect
We collect website usage data (IP, browser, interactions) and customer data (name, email, phone, payment, device, etc.).
3. Purposes of Processing
We process data to execute the contract (eSIM purchase), comply with legal obligations, and for legitimate interests (service improvements, fraud prevention).
4. Data Retention
Data is retained for the duration of the contractual relationship and as long as necessary to comply with legal obligations or until the user requests deletion.
5. Data Recipients
We may share data with service providers (e.g., hosting, payments) and public authorities when legally required.
6. International Transfers
If transfers outside the EEA occur, we ensure appropriate measures in accordance with the GDPR, such as standard contractual clauses.
7. User Rights
Users have the right to access, rectify, delete, restrict, object, request data portability, and lodge a complaint with the data protection authority (CNPD).
8. Data Security
We apply technical and organizational measures to ensure the security of personal data and prevent unauthorized access.
9. Children's Data
We do not collect data from individuals under 18 years of age. If such a situation is detected, we will delete the data immediately.
10. Policy Changes
This policy may be modified. Relevant updates will be published on our website.
11. Contact
For questions or to exercise rights regarding personal data, contact us at dpo@esimplanner.com or info@esimplanner.com.
Refund Policy
At Esimplanner, we offer a fair and clear refund policy for our customers purchasing eSIMs through the website.
1. Right of withdrawal
You may exercise the right of withdrawal within 14 days of purchase, provided the eSIM has not been activated or used.
2. Incompatible devices
Refunds are available if your device is incompatible, as long as you haven't scanned the QR code or used the plan, and request it within 6 months.
3. Technical issues
If there are network-related technical issues that prevent eSIM usage, a full or partial refund may be requested depending on the case.
4. Request procedure
Refunds must be requested via email at help@esimplanner.com and are processed to the same payment method unless agreed otherwise.
5. Limitations
Refunds are not guaranteed if the request is made after the trip or if insufficient evidence of the issue is provided.
6. Contact
For any refund request, please contact us at help@esimplanner.com.
Compatible Phones with eSIM in 2025
Check the most updated list of phones that support eSIM. Verify if your iPhone, Samsung, Pixel, or other Android model is compatible before traveling.
Looking for a discounted eSIM?
Use the code MYESIMNOW5 and get a 5% discount on your first purchase. Limited time only.
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Requirements to use an eSIM
Have a phone compatible with eSIM.
Ensure the device is unlocked by the carrier.
Have a valid eSIM plan and activation method.
Have the operating system updated to the latest version.
Compatibility may vary depending on the country, carrier, and region. We recommend verifying with the manufacturer.
List of compatible phones by manufacturer
Apple has integrated eSIM since the iPhone XR. All subsequent models, including the 14, 15, and 16 series, are compatible in 2025.
iPhone XR iPhone XS iPhone XS Max iPhone 11 iPhone 11 Pro iPhone 11 Pro Max iPhone SE 2 (2020) iPhone 12 iPhone 12 Mini iPhone 12 Pro iPhone 12 Pro Max iPhone 13 iPhone 13 Mini iPhone 13 Pro iPhone 13 Pro Max iPhone SE 3 (2022) iPhone 14 iPhone 14 Plus iPhone 14 Pro iPhone 14 Pro Max iPhone 15 iPhone 15 Plus iPhone 15 Pro iPhone 15 Pro Max iPhone 16 iPhone 16 Plus iPhone 16 Pro iPhone 16 Pro Max iPhone 16e
Samsung offers eSIM compatibility in its Galaxy S line starting from the S20, as well as in Z Flip, Fold, and selected A-series models.
Galaxy S20 Galaxy S20+ Galaxy S20 Ultra Galaxy S21 Galaxy S21+ Galaxy S21 Ultra Galaxy S22 Galaxy S22+ Galaxy S22 Ultra Galaxy S23 Galaxy S23+ Galaxy S23 Ultra Galaxy S24 Galaxy S24+ Galaxy S24 Ultra Galaxy S25 Galaxy S25+ Galaxy S25 Ultra Galaxy Note 20 Galaxy Note 20 Ultra Galaxy Z Fold2 Galaxy Z Fold3 Galaxy Z Fold4 Galaxy Z Fold5 Galaxy Z Fold6 Galaxy Z Flip Galaxy Z Flip3 Galaxy Z Flip4 Galaxy Z Flip5 Galaxy Z Flip6 Galaxy A35 Galaxy A36 Galaxy A54 Galaxy A55
Frequently Asked Questions about Phones with eSIM
How do I know if my phone is compatible with eSIM?
Go to the network settings or phone information and look for the eSIM or EID option. You can also check the manufacturer's official website.
Is my iPhone compatible for using eSIM while traveling?
Yes, if you have an iPhone XS or later. Check in Settings > About if the eSIM or Digital SIM option appears.
What should I do if my phone is not compatible with eSIM?
You can use a physical SIM or purchase a portable router, although upgrading to a model with eSIM is ideal.
What are the advantages of an eSIM?
It allows you to activate mobile services without changing the physical card. It's ideal for traveling without roaming and without removing your usual SIM.
See all available eSIM plans
What is an eSIM and how does it work?
Discover everything you need to know about this technology that is revolutionizing the way you connect when traveling. Ideal for those seeking convenience, savings, and immediate connection.
Written by the Esimplanner team
Updated: April 2025
The eSIM is a digital version of the traditional SIM card. Instead of inserting a physical card into your phone, the data is stored directly on a microchip embedded in the device.
This allows you to activate a mobile data plan from anywhere by scanning a QR code or through an app. It's that simple. No waiting, no shipping, no hassle.
Why should you use an eSIM?
Instant activation: Receive the code in your email and use it immediately. International coverage: Regional or global plans that work in multiple countries. More than one line on the same phone: Switch between your regular line and your travel line. Security: It can't be lost or broken, as it's integrated. Savings: Avoid expensive roaming and no need to rent routers. Sustainability: Zero plastic, zero waste.
What devices are compatible?
Nowadays, most mid-range and high-end phones already include eSIM compatibility, especially brands like Apple, Samsung, Google Pixel, Xiaomi, and more.
See compatible phones
How to get an eSIM with Esimplanner?
Go to our eSIM store. Select the destination you are traveling to. Make the payment and receive an email with your QR code. Scan the code from your phone... and you're done!
How to activate an eSIM on your phone?
On iPhone (iOS)
Go to Settings > Mobile Data. Tap Add eSIM or scan the QR code. Follow the on-screen instructions.
On Android
Go to Settings > Connections > SIM Manager. Tap Add eSIM and scan the QR code. Follow the manufacturer's instructions.
Get your eSIM with a discount!
Use the code MYESIMNOW5 and get a 5% discount on your next purchase.
Buy eSIM
Installation and Activation Instructions for Your eSIM
Follow this step-by-step guide and start enjoying your connection in just a few minutes.
Install and Activate Your eSIM on iPhone
Install Your eSIM Before Traveling
You can install your eSIM a few hours before your flight and activate it upon arrival at your destination.
QR Installation
Select 'Install with QR' if you have the code on another device.
Manual Installation
Select 'Manual Installation' if you cannot scan the code.
Select the device you will use for the process
Select the type of installation you want to perform
Installation with QR Code
Manual Installation
Before Starting QR Installation
Have the QR code on another device or screen. Make sure you have a good internet connection. The QR code can only be scanned once. Do not delete the eSIM, as it cannot be reused.
Before Starting Manual Installation
Manual codes can only be used once. Requires a good internet connection. Do not delete the eSIM, as it cannot be reinstalled.
Let's Start Together
Open Your Email
Look for the email with your QR code on another device. If you don't have it, contact us.
Scan the QR Code
Open your iPhone's camera or go to Settings > Cellular Network > Add Data Plan.
Follow the iPhone Steps
When you scan the code, your phone will automatically start the installation.
Your eSIM QR Installation Guide
01. Install: Scan the code and tap 'Continue'. 02. Add: Tap 'Done' after completing the setup. 03. Labels: Assign a name to your plan. 04. Default Line: Choose 'Primary' to continue receiving calls. 05. iMessage: Select 'Primary' for FaceTime and iMessage. 06. Cellular Data: Use 'Secondary' and disable 'automatic switching'. 07. Contacts: Mark 'Primary' as the preferred line.
Your eSIM Manual Installation Guide
01. Settings: Go to Settings > Cellular Network > Add eSIM > Enter Manually. 02. Codes: Copy and paste the SM-DP + activation code. 03. Install: Tap 'Continue' and wait a few minutes. 04. Labels: Assign a name to your line. 05. Default Line: Select 'Primary'. 06. iMessage: Select 'Primary' for FaceTime and iMessage. 07. Cellular Data: Select 'Secondary'. Disable automatic switching. 08. Contacts: Mark 'Primary' as the preferred line.
Congratulations! Your plan is installed and ready to activate.
View Activation Process
Your eSIM Activation Guide
01. Open 'Settings' and select 'Cellular Network'. 02. Select the Esimplanner line. 03. Enable 'Data Roaming'.
Done! Your plan is activated, and you can use your data.
How Do You Know Your eSIM is Active?
01. Verify that you have at least one signal bar. 02. Go to 'Cellular Data' and check that roaming is active.
No Worries, We're Here for You!
If you have any questions, you can write to us via online chat.
Let's Talk!
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✅ Your device is compatible!
ℹ️ Check your device compatibility
Select your Esimplanner eSIM and start browsing.
Go to <strong>Settings → Connections → SIM card manager</strong>. If you see the <strong>"Add mobile plan"</strong> option, your device supports eSIM.
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Angola
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Saudi Arabia
Algeria
Argentina
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Belize
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Costa Rica
Cuba
Dominica
El Salvador
Grenada
Guadeloupe
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Haiti
Honduras
Jamaica
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Panama
Puerto Rico
Dominican Republic
Saint Kitts and Nevis
Saint Vincent and the Grenadines
Saint Lucia
Trinidad and Tobago
Australia
Fiji
New Zealand
Papua New Guinea
Samoa
Tonga
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Saudi Arabia
Bangladesh
Bahrain
Brunei
Cambodia
Qatar
China
South Korea
United Arab Emirates
Philippines
Hong Kong
India
Indonesia
Israel
Japan
Jordan
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Kuwait
Laos
Lebanon
Macao
Malaysia
Maldives
Mongolia
Nepal
Oman
Pakistan
Singapore
Sri Lanka
Thailand
Tajikistan
Turkey
Uzbekistan
Vietnam
Germany
Belgium
Bosnia and Herzegovina
Bulgaria
Cyprus
Croatia
Denmark
Slovakia
Slovenia
Spain
Estonia
Finland
France
Georgia
Gibraltar
Greece
Hungary
Ireland
Iceland
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Monaco
Montenegro
Norway
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Poland
Portugal
United Kingdom
Czech Republic
Romania
Russia
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Peru
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Venezuela
Canada
United States
Mexico
Algeria
Botswana
Cape Verde
Egypt
Ghana
Kenya
Madagascar
Morocco
Mauritius
Mozambique
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Nigeria
Reunion
Senegal
Seychelles
South Africa
Tanzania
Tunisia
Aruba
Uganda
Bangladesh
Bahrain
Belarus
Bosnia and Herzegovina
Botswana
Brunei
Burkina Faso
Burundi
Bhutan
Cape Verde
Cambodia
Cameroon
Qatar
Chad
Cyprus
Comoros
North Korea
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Ivory Coast
Croatia
Denmark
Egypt
United Arab Emirates
Eritrea
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Spain
United States
Ethiopia
Philippines
Finland
Fiji
France
Gabon
Gambia
Greece
Guinea
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Equatorial Guinea
Hungary
Iraq
Iran
Ireland
Iceland
Marshall Islands
Solomon Islands
Italy
Japan
Jordan
Kazakhstan
Kenya
Kyrgyzstan
Kiribati
Lesotho
Latvia
Lebanon
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
North Macedonia
Malaysia
Malawi
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Mali
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Mauritania
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Norway
New Zealand
Netherlands
Palau
Papua New Guinea
Poland
United Kingdom
Central African Republic
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