Frequently Asked Questions about International eSIM - eSIMplanner
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Have questions about how eSIM works? Here we answer everything you need to know to travel connected without roaming with eSIMplanner.
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About Us - Meet eSIMplanner, your ally for traveling connected
At eSIMplanner, we believe traveling connected should be easy. Learn about our history, mission, and how we help thousands of travelers avoid roaming with international eSIMs.
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Discover what travelers say about eSIMplanner. Thousands of satisfied customers traveling without roaming in over 200 destinations.
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Who We Are - The Team Behind eSIMplanner
We are a team of travelers, developers, and dreamers who believe in a world without roaming. Meet the people behind eSIMplanner and why we work so you can connect from anywhere in the world.
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eSIMplanner | International eSIMs for roaming-free travel +200 destinations
Buy your eSIM to travel abroad and avoid roaming. Connect in +200 destinations in minutes. eSIMplanner: the best option for smart travelers.
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Need help with your eSIM? Write to us. Our team is available 24/7 to resolve your questions and help you stay connected while traveling.
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eSIM Destinations - Connect without roaming in +200 countries | eSIMplanner
Discover our eSIM plans to travel to +200 destinations. Connect without roaming and enjoy fast and secure internet on your next trip.
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International eSIM for ##country## - Connect without roaming | eSIMplanner
Buy your international eSIM for ##country## and enjoy roaming-free internet. Connect instantly and browse without limits on your trip.
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International eSIM for travel
Global connection without roaming with eSIMplanner.
Frequently Asked Questions
Travel connected with eSIMplanner's international eSIM. Enjoy fast and stable internet in over 190 countries without roaming charges. Activate in minutes from your phone and forget about surprises on the bill. Ideal for tourists, digital nomads, and adventurers.
Where do you need internet?
Unlimited data
Unlimited plans in various destinations.
No roaming charges
Avoid surprise bills. No additional costs.
Keep your physical SIM
Keep using your regular number while traveling.
Very easy to install
Activate your eSIM in minutes by scanning a QR code.
Why choose eSIMplanner?
24/7 Support
Personalized support in your language at any time, wherever you are.
Easy installation
Scan a QR code and start browsing in minutes. No complicated apps.
Instant connection
Activate your eSIM and connect instantly to high-speed networks.
+100,000 happy clients
We travel with you. Thousands of travelers already trust us worldwide.
What will your next trip be?
Choose your destination and data plan.
See all destinations
Unexpected change of plans? No problem!
At eSIMplanner, you buy with peace of mind. If your trip changes, you can request a refund up to 6 months after purchase. No hassle or stress.
See the refund policy here
How eSIM from eSIMplanner works?
1. Check your device
Check if your phone is compatible and choose the perfect plan.
2. Install the eSIM
You will receive instructions by email and activate it in minutes.
3. Connect upon arrival!
Your eSIM will activate automatically when you arrive at your destination.
See all destinations
Enjoy internet on your trips without worries. With eSIMplanner, only benefits.
Unlimited data
Connect without limits in several destinations without worrying about data consumption.
Use your favorite apps
Uber, Maps, WhatsApp, and more. Everything works as at home.
WhatsApp active
Your number remains active for messages and calls while traveling.
Fast and stable connection
Local high-speed networks for a premium experience.
Dual SIM without complications
Keep your regular SIM and use the travel eSIM at the same time.
I want my eSIM
Payment methods
Frequently Asked Questions
Still have questions? Here we answer the most common questions from travelers.
What is an eSIM?
It is an integrated digital SIM that installs on your phone without a physical card.
How do I install my eSIM?
You will receive a QR code to scan in your device's settings.
Can I use my physical SIM and eSIM at the same time?
Yes, if your phone supports Dual SIM. You can have both active.
How do I know if my phone is compatible?
Check our compatibility list or contact support.
Does the eSIM include calls and SMS?
No, it is focused on mobile data. Use apps like WhatsApp.
Does the eSIM have an expiration date?
Yes, it depends on the plan you purchase. It can last days or weeks.
What coverage will I have?
We use local high-speed networks. The coverage is excellent.
Can I share data with other devices?
It depends on the country and network. Some plans allow hotspot.
How do I get a refund?
You can request it from the panel if you haven't used the eSIM.
Can I use the eSIM on iPhone and Android?
Yes, as long as the model is eSIM compatible.
What do I do if I lose the QR code?
Contact us and we will resend it to your email.
How do I activate the eSIM upon arrival?
Just activate mobile data and roaming.
Is installation immediate?
Yes, it only takes 2 minutes.
Can I recharge my plan?
Yes, access your account and select the recharge option.
How many times can I use the eSIM?
Once per device. It cannot be reinstalled.
How can I see my usage?
In your phone settings or by contacting support.
When should I install the eSIM?
Before traveling. Just activate it when you arrive at your destination.
Can I ask for help during the trip?
Yes, our team is available 24/7.
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Terms and Conditions
Privacy Policy
Cookies Policy
Cookie Settings
Refund Policy
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Interest
FAQs
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What is eSIM and how does it work?
How to Install and Activate Your eSIM
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by people who love traveling.
© 2025 Esimplanner
Need help?
Our support team is always ready to assist you!
Contact us anytime
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Who we are
We connect the world with the best eSIM technology. Easy, fast, and borderless.
Our History
Start of eSIMplanner
We started with the idea of revolutionizing how people stay connected during their travels.
International Growth
Expansion to over 100 countries and partnerships with the best global operators.
Continuous Innovation
We stay at the forefront with new digital solutions and 24/7 personalized support.
What sets us apart
Reasons why travelers choose eSIMplanner
+100 destinations
We offer global coverage so you never stay disconnected.
24/7 Support
Our team is with you all the time, wherever you are.
eSIM in seconds
Buy and activate in minutes, no physical card needed.
Happy customers
Thousands of travelers trust us. Join the eSIMplanner community!
Frequently Asked Questions about Your eSIM from eSIMplanner
How can we assist you today?
📱 Is my device compatible with eSIM?
💻 How does eSIM from eSIMplanner work?
📞 How can I contact support?
📶 How can I share data with my eSIM?
🔮 My QR code isn't working. What should I do?
ALL ABOUT OUR ESIMS
🔹 About eSIMs
Learn all the features of our eSIMs.
🔹 Compatibility
Make sure your device is compatible.
🔹 How to use an eSIM
Step-by-step installation and activation.
🔹 Common issues
Connection, QR scanning, and other errors.
🔹 Glossary
Technical terms and concepts explained.
🔹 Setup Guide
Step-by-step guide to use your eSIM.
❓ Still have questions?
Contact our support team, and we'll be happy to help.
Contact support
🚀 Ready to start?
It's time to get your eSIM.
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Real reviews from our customers
Discover what travelers say about eSIMplanner
Benefits included with all your purchases:
Flexible plans
Choose between unlimited or limited data depending on your trip. Perfect for Instagram, YouTube, TikTok, and more.
Unlimited 5G speed
Connect to high-speed networks and enjoy fast and reliable internet wherever you are.
No roaming
No surprises or hidden charges. Pay only for what you need and forget about roaming.
24/7 support
We're with you all the time. Our team is available 24/7 via chat.
What our customers say
Everything worked perfectly in the USA, and I didn't have to worry about roaming.
Activation was super easy, and the internet was very fast. Thank you!
Great coverage across Europe, saved my trip.
Super useful for working remotely abroad. Excellent service.
Support was very helpful when I had questions. 100% recommendable.
Connected as soon as I landed. Incredible.
Your next adventure is waiting!
Check out the most popular destinations
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Frequently Asked Questions
Still have questions? Here we answer all your questions.
See all frequently asked questions
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Your experience can help other travelers make a better decision.
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eSIM with Unlimited Data in
General
Details
Tech Sheet
Unlimited data
Fast and reliable internet
No roaming charges
Get unlimited data on your trip
Receive your QR code and start browsing instantly.
Connect to the best network in the country.
Buy an international eSIM for
You'll receive a QR code by email. Scan it, install it, and start browsing.
and never pay for roaming again.
Installation: QR code or manual
Activation: Upon arrival, activate roaming
Compatibility: eSIM compatible smartphones. Check here
Delivery: instant
Plan type: unlimited data
Networks: Vodafone / Orange / Movistar
Check compatibility
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Number of days
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Total
Buy eSIM
How eSIM works for
Select your destination and the number of days of your trip and check your device compatibility.
Check compatibility
Receive your QR code or manual instructions by email and start the installation.
Install your eSIM before the trip and activate data upon arrival.
Manage your plan through our app or user dashboard.
Change of plans? No problem!
At eSIMplanner, you buy with peace of mind. If your trip changes, you can request a refund up to 6 months after purchase. No hassle.
See refund conditions here
Unique benefits of eSIM for
Quick and easy installation
Set up your eSIM in minutes by scanning a QR code. No technical complications.
Unlimited internet
Enjoy unrestricted data connection to browse, chat, and use your favorite apps.
24/7 expert support
We're available every day to help you by email or chat, wherever you are.
Instant digital delivery
Receive your eSIM instantly after purchase. No waiting or physical shipping.
Your WhatsApp, intact
Keep using your WhatsApp account as usual, even with a different local number.
Easily share internet
Activate the hotspot mode and share your connection with other devices when needed.
Browse with reliable speed and coverage
Stable video calls
Video calls without interruptions anywhere in the world.
Post on social media
Share your photos and stories without waiting for WiFi.
High-quality videos
Send all your content super fast.
Find directions
Access maps and routes quickly even while on the move.
Compatible with your favorite apps
Thanks to the 4G and 5G speed of our eSIMplanner, you'll have the best performance in your most used apps, wherever you are.
Important information about our eSIMs
Does not include phone number
This eSIM provides only mobile data. It does not allow traditional calls or SMS, but you can communicate using WhatsApp or other messaging apps.
Check if your phone is compatible
Make sure your device is eSIM compatible and unlocked. If you have questions, check our list of compatible devices.
Install before traveling
We recommend installing your eSIM a few hours before your flight. Once you land, simply activate mobile data and roaming.
Frequently Asked Questions about eSIM for
We answer your most common questions so you can enjoy hassle-free connection in
Buy an international eSIM for
and forget about roaming charges or wasting time looking for Wi-Fi.
Need help with your eSIM for
Our team is available on chat to resolve your questions in real-time. No waiting, no hassle.
Let's chat!
Destinations - eSIMplanner
Buy eSIMs to travel with data in Europe, USA, Japan, Mexico, Turkey, China, and over 200 destinations.
All destinations in one place
Discover eSIMs for over 200 countries. Quick purchase and instant connection.
Where do you need internet?
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Change of plans? Request your refund!
Refund for trip cancellation
If you no longer need your eSIM from eSIMplanner, you can request a 100% refund.
Refund for incompatible device
If your phone is not compatible or is locked, we will refund 100% of your money.
Refund for technical issues
If the network at your destination does not work properly, we offer a partial or full refund.
View full policy
Check the conditions here or contact support.
What brand is your device?
What type of device
do you have?
Select your model
ℹ️ Check your device's compatibility
Go to Settings → Connections → SIM card manager. If the option "Add mobile plan" appears, your device supports eSIM.
✅ Your device is compatible!
Select your Esimplanner eSIM and start browsing.
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Terms and Conditions - eSIMplanner
Check the terms and conditions of use and purchase at Esimplanner. Everything you need to know before acquiring your eSIM for hassle-free travel.
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These Terms and Conditions constitute a binding agreement between the User and WILLIWAW HUB UNIPESSOAL, Lda (Esimplanner), regarding the purchase of data plans for eSIMs. The User can register and purchase an eSIM from the website https://esimplanner.com, accepting these Terms and Conditions. By making a purchase, the User agrees to pay the charges corresponding to the Data Plan. Once the eSIM is delivered, the User is responsible for its use and must ensure that their device is compatible. This agreement begins with the purchase and ends when the plan is exhausted or expires. It may be terminated early for breach of terms by the User. Esimplanner does not offer additional warranties beyond those established by applicable law. Service availability depends on third-party network providers. In the case of unlimited plans, a fair use policy may apply. The User agrees to use the service legally, without causing harm or engaging in fraudulent use. Esimplanner may suspend the service in case of misuse. The total amount is paid in advance. Saving the payment method for future purchases is allowed and can be removed at any time. The User may withdraw from their purchase within 14 calendar days if they have not activated or used the eSIM. These Terms are governed by Portuguese law, and any disputes will be resolved in the courts of Funchal, Madeira. For any inquiries related to these Terms, contact us at info@esimplanner.com or support@esimplanner.com.
Privacy Policy - eSIMplanner
Discover how Esimplanner handles your personal data when using our website or purchasing an eSIM. Transparency, security, and GDPR compliance.
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This Privacy Policy informs about the processing of personal data by Esimplanner (WILLIWAW HUB UNIPESSOAL, Lda), in compliance with the GDPR. The data controller is WILLIWAW HUB UNIPESSOAL, Lda, based in Funchal, Madeira, Portugal. We collect website usage data (IP, browser, interactions) and customer data (name, email, phone, payment, device, etc.). We process the data to execute the contract (eSIM purchase), comply with legal obligations, and for legitimate interests (service improvements, fraud prevention). Data is retained for the duration of the contractual relationship and the time necessary to fulfill legal obligations or until the user requests its deletion. We may share data with service providers (e.g., hosting, payments) and public authorities when legally required. If transfers outside the EEA occur, we ensure appropriate measures in accordance with the GDPR, such as standard contractual clauses. Users have the right to access, rectify, delete, restrict, object, request data portability, and file complaints with the data protection authority (CNPD). We apply technical and organizational measures to ensure the security of personal data and prevent unauthorized access. We do not collect data from individuals under 18 years old. If such a situation is detected, we will delete the data immediately. This policy may be modified. Relevant updates will be published on our website. For questions or to exercise rights regarding personal data, contact us at dpo@esimplanner.com or info@esimplanner.com.
Cookie Policy - eSIMplanner
Learn about the use of cookies on Esimplanner. Understand how and why we use cookies on our website to enhance your experience.
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This Cookie Policy explains the use of cookies by Esimplanner on the website https://esimplanner.com. Cookies are files stored on your device that allow information to be remembered and improve your browsing experience. We use strictly necessary, functional, and analytical cookies, some of which require your consent. We use first-party and third-party cookies, such as Google Analytics, for site analysis and improvement. We request your consent for non-essential cookies through a notice when accessing the website. You can change your cookie settings at any time from your browser or the cookie notice. Some cookies are deleted when you close the browser, while others remain for a defined period (persistent). Some cookies may collect personal data. Refer to our Privacy Policy for more information. This Policy may be updated. Updates will be published on this page. For questions about cookies, contact us at help@esimplanner.com.
Refund Policy - eSIMplanner
Check our refund policy to understand the conditions and procedures for requesting a refund for your eSIM at Esimplanner.
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At Esimplanner, we offer a fair and clear refund policy for our customers who purchase eSIMs through the website. You may exercise the right of withdrawal within 14 days of purchase, provided you have not activated or used the eSIM. We offer refunds if your device is not compatible, provided you have not scanned the QR code or used the plan, and you request it within 6 months. If there are technical network issues preventing the use of the eSIM, a full or partial refund may be requested depending on the case. Refunds are requested via email at help@esimplanner.com and are processed to the same payment method unless otherwise agreed. We do not guarantee refunds if contact is made after the trip or if sufficient evidence of the issue is not provided. For any refund requests, contact us at help@esimplanner.com.
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